Return & Refund Policy

At Ircho, customer satisfaction is our priority. We want you to be happy with your purchase. If you are not completely satisfied, please review our return and refund policy below.

Return & Exchange Request Period

We accept return or exchange requests submitted within 7 days after the package has been delivered and signed for.

Requests submitted after this 7-day period may not be accepted.

To request a return or exchange, please contact us first:

Email: service@ircho.com
Phone: +86 150 7782 6259

Please do not send items back before receiving confirmation from our customer service team.

Return Conditions

To be eligible for a return or exchange:

• Items must be unused and in original condition.
• Products must include original packaging, tags, and accessories (if applicable).
• Items must not show signs of wear, damage, washing, or alteration.

Items that do not meet these requirements may not be accepted.

Non-Returnable Items

The following items may not be eligible for return:

• Items damaged due to improper use.
• Items without original packaging.
• Items returned after the 7-day return period.
• Customized or personalized products (if applicable).

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

Approved refunds will be processed to the original payment method.

Please note that the processing time may vary depending on your payment provider or bank.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery with your order details and supporting photos.

We will review the issue and provide an appropriate solution.

Customer Service Contact

Email: info@ircho.com
Phone: +86 150 7782 6259

Thank you for choosing Ircho. We appreciate your support and are committed to providing excellent customer service.